Customer Service Representative
Quick Apply Full-time 1 hour ago Full Job Description Provides exceptional customer service with members and customers to provide information and assistance in response to inquiries about products and services.
Process orders/sales and work to resolve complaints/issues in a rapid and effective manner.
ESSENTIAL
Responsibilities:
Provides customer service via phone/email with a sense of urgency Processes all new membership applications and all renewal invoices to include:
books, article downloads, education products, and online products, within 24 hours.
Analyzes transactions, corrects records, and adjusts errors accordingly.
Process daily orders and works with Finance to ensure daily cash reconciliation.
Responsible for monthly dues billing and processing.
Create invoices, process payments and generate receipts as necessary.
Processes all credit cards, checks and cash sales where applicable daily.
Process all wire payments and updates accordingly to Finance.
Processes all royalty entry and payments.
Updates and maintains members and customer records using Salesforce, adhering to data entry rules and standards.
Traces status of orders upon member or customer request.
Resolves member and customer questions related to orders:
membership, billing, product/service satisfaction, contact data Maintains relationships with other departments such as Content, Membership, Marketing & Sales, IT and F&A in order to ensure proper processing of orders from start to finish.
Processes orders via phone, mail, email, request for quotations, and similar data to members and customers, with accuracy.
Has extensive knowledge of product lines, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Process internal staff orders.
Processes orders and works with 3rd party in relation to other publisher book orders.
Provides follow up to customer in a timely manner.
Provides phone, mail and post office support Generate output items as required:
Monthly invoices for advertising, subscriptions and memberships, education course registrations Performs other duties as assigned by Supervisor.
Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Ability to commute/relocate:
Novelty, OH 44073:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Process orders/sales and work to resolve complaints/issues in a rapid and effective manner.
ESSENTIAL
Responsibilities:
Provides customer service via phone/email with a sense of urgency Processes all new membership applications and all renewal invoices to include:
books, article downloads, education products, and online products, within 24 hours.
Analyzes transactions, corrects records, and adjusts errors accordingly.
Process daily orders and works with Finance to ensure daily cash reconciliation.
Responsible for monthly dues billing and processing.
Create invoices, process payments and generate receipts as necessary.
Processes all credit cards, checks and cash sales where applicable daily.
Process all wire payments and updates accordingly to Finance.
Processes all royalty entry and payments.
Updates and maintains members and customer records using Salesforce, adhering to data entry rules and standards.
Traces status of orders upon member or customer request.
Resolves member and customer questions related to orders:
membership, billing, product/service satisfaction, contact data Maintains relationships with other departments such as Content, Membership, Marketing & Sales, IT and F&A in order to ensure proper processing of orders from start to finish.
Processes orders via phone, mail, email, request for quotations, and similar data to members and customers, with accuracy.
Has extensive knowledge of product lines, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Process internal staff orders.
Processes orders and works with 3rd party in relation to other publisher book orders.
Provides follow up to customer in a timely manner.
Provides phone, mail and post office support Generate output items as required:
Monthly invoices for advertising, subscriptions and memberships, education course registrations Performs other duties as assigned by Supervisor.
Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Ability to commute/relocate:
Novelty, OH 44073:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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